Contact Us

Email is the fastest way to reach us, and we read every one. If it is about an order, put your order number in the subject line and we will get to it quicker.

david@scoopandbloom.co.uk

We reply within one working day, Monday to Friday.

What to email us about

• An order that has gone wrong — damaged, melted, missing or incorrect. Send a photo and your order number and we will replace or refund it. See returns and refunds.
• Ingredients and allergens — tell us which sweet and which allergen and we will send you exactly what the manufacturer gives us. Please read our allergen information first.
• A parcel that has not turned up — if it has been more than 10 working days since dispatch, email us and we will sort it with Royal Mail. See delivery.
• Large or party orders — weddings, christenings, school fairs, office treats. Tell us roughly what you need and we will put something together.
• A sweet we do not stock — genuinely, ask. If our wholesaler carries it and other people want it too, we will add it.

Who you are buying from

Scoop & Bloom is a trading name of PTM Solutions Limited
Registered in England and Wales, company number 09327661
Registered office: Hilton House, Block A, Lord Street, Stockport, SK1 3NA

Returns

Returns are by post only — please email us before sending anything back and we will give you the right address. We are an online shop and do not yet have a counter you can call in at; the Cleveleys shop opens in 2027.