Delivery

Last updated: 8 October 2026

What delivery costs

One flat charge per order, anywhere in the UK — including the Highlands, the Islands, Northern Ireland, the Isle of Man and the Channel Islands. We do not add surcharges by postcode.

When it goes out

Every order is weighed and packed by hand after you place it, so nothing is sitting pre-bagged waiting to be labelled. We pack Monday to Friday.

• Order before 1pm on a working day and we aim to post the same day.
• Order after 1pm, or at a weekend or on a bank holiday, and it goes out the next working day.
• Royal Mail 1st Class aims to deliver the next working day after posting, including Saturdays, but it is not a guaranteed service.

You will get an email from us when your order has been dispatched.

Through the letterbox, or on the doorstep

Our 500g pouch is deliberately designed to go through a standard letterbox, so you do not need to be in when it arrives.

The 1kg pouch and the sweet tray go as a small parcel. If nobody is in, Royal Mail will leave it in a safe place, with a neighbour, or take it back to your local delivery office and leave a card.

Where we deliver

We deliver to all UK addresses. We are not shipping outside the UK yet. If you are abroad and want an order sent to a UK address, that is fine.

If your parcel has not arrived

Before contacting us, please check with anyone else at the address and look for a Royal Mail card — most "missing" parcels are at the local delivery office.

Royal Mail does not treat 1st Class post as lost until 10 working days after posting. Once that has passed, email david@scoopandbloom.co.uk with your order number and we will replace the order or refund you in full. Chasing Royal Mail is our job, not yours.

Warm weather

Chocolate starts to soften above about 20°C and we have no control over how long a parcel sits in a hot van. Between May and September, if an order contains chocolate lines and the forecast is against us, we will email you to suggest a swap or to hold the order for a cooler week — your choice. If chocolate arrives melted, send us a photo and we will replace or refund it.

How your order is packed

Pick and mix goes into resealable pouches, with each 100g scoop weighed separately. Sweet trays arrive filled, with each sweet in its own compartment and a lid on, ready to go straight onto a table. Sealed packs travel as they come.

Changing your delivery address

Email us as soon as you can. If we have not printed the label yet we can change it. Once it has been posted we cannot redirect it, though you may be able to using the Royal Mail app with the tracking reference from your dispatch email.