Last updated: 8 October 2026
1. Who we are
Scoop & Bloom is a trading name of PTM Solutions Limited, a company registered in England and Wales (company number 09327661), registered office Hilton House, Block A, Lord Street, Stockport, SK1 3NA.
In these terms, "we", "us" and "our" mean PTM Solutions Limited trading as Scoop & Bloom. "You" means the person placing the order.
You can reach us at david@scoopandbloom.co.uk. We aim to reply within one working day.
We are not currently registered for VAT, so no VAT is charged on your order and none is shown on your receipt.
2. These terms
These are the terms on which we sell sweets to you. Please read them before ordering. By placing an order you agree to them. If you do not agree, please do not place an order.
We may change these terms from time to time. The version that applies to your order is the version published on this site at the moment you place it.
3. Placing an order
Our website invites you to place an order; it is not an offer to sell. Your order is an offer to buy from us.
A contract between us comes into existence only when we send you a dispatch confirmation email. If we cannot accept your order — because a line is out of stock, because we have spotted a pricing or description error, or because we cannot deliver to your address — we will tell you and will not charge you. If you have already been charged, we will refund you in full.
If you are under 18, please ask a parent or guardian to place the order for you.
4. Pick and mix orders
Most of what we sell is weighed out by hand to your specification after you order. When you choose a 500g pouch, a 1kg pouch or a sweet tray and select which sweets go in it, you are asking us to make up something bespoke for you.
Because every pouch is filled to order:
- We weigh to the stated portion size. Individual sweets vary in size, so the number of sweets in a 100g scoop will vary.
- Weights are approximate within normal tolerances. We aim to be at or slightly over the stated weight, never under.
- Your sweets are scooped from open stock using shared scoops and shared equipment. This matters for allergies — please read our allergen information before ordering.
- Once a pouch has been filled to your choices we cannot resell it, which affects your right to change your mind. See section 7.
5. Prices and payment
Prices are in pounds sterling and are the total you pay for the goods. Delivery is charged separately and shown at checkout before you pay.
We take payment at the point of order. Payments are processed by Shopify Payments and, where offered, by PayPal or other wallet providers. We never see or store your full card details.
We try hard to price everything correctly, but errors happen. If we discover an error in the price of something you have ordered, we will contact you to ask whether you want to continue at the correct price or cancel. We will not dispatch until you tell us.
6. Delivery
Delivery charges, dispatch times and what to do if a parcel does not arrive are set out in our delivery policy, which forms part of these terms.
Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes when we have received full payment.
If nobody is available and the parcel cannot be left safely, the carrier will leave a card and attempt redelivery or hold it for collection. If a parcel is returned to us as undelivered after a failed collection, we will refund the goods but not the original postage.
7. Your right to change your mind
If you are a consumer in the UK you have a legal right to change your mind about most things bought online, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There are some exceptions, and one of them applies to part of what we sell.
Sealed packs — 14 days to change your mind
For items sold in their own sealed pack (treat bags, Pez, Hi-Chew, chocolate bars, freeze dried pouches and anything else in our Bags & Boxes range) you have 14 days from the day you receive them to tell us you have changed your mind, and a further 14 days to send them back. They must be unopened and in a resaleable condition. You pay the return postage. We will refund the price of the goods and the standard delivery charge you originally paid.
Build-your-own pouches and trays
Pick and mix pouches and sweet trays are filled to your own specification after you order, which makes them goods "made to the consumer's specifications or clearly personalised" under regulation 28(1)(c). The 14-day right to change your mind does not apply to them, and we cannot accept them back once dispatched because we cannot resell loose sweets that have left our premises.
If you spot a mistake in your order, email us straight away. If we have not picked and packed it yet we will happily change or cancel it, whatever the regulations say.
This does not affect your rights if something is wrong
Nothing in this section limits your rights under the Consumer Rights Act 2015 if what arrives is faulty, damaged, not as described or not what you ordered. See section 8.
8. If something is wrong with your order
Under the Consumer Rights Act 2015 the goods we send you must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to a refund, replacement or repair.
If anything arrives damaged, melted, incorrect, missing, or in any way not what you ordered, email david@scoopandbloom.co.uk within 30 days of delivery with your order number and a photograph. We will put it right at our cost — a replacement or a full refund, whichever you prefer. You will not be asked to pay return postage on a faulty or incorrect order, and in most cases we will not ask you to send anything back at all.
Our full process is set out in our returns and refunds policy.
9. Product information
Product photographs are for illustration. Sweets are a natural-looking product and the exact appearance, colour and size of what arrives may differ from the image.
Ingredient, allergen and dietary information on this site is taken from the information our suppliers give us. We pass it on in good faith, but manufacturers change recipes without notice. The pack or the information supplied with your order is always the authority. If you have an allergy or intolerance, please read our allergen information and check the pack when it arrives.
Where we describe a sweet as vegan, vegetarian, halal, gluten free or sugar free, we are repeating the declaration made by the manufacturer or wholesaler for that specific line. We do not make these assessments ourselves.
10. Our liability to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the goods, and under section 2(3) of the Consumer Protection Act 1987.
We are not liable for loss or damage that was not foreseeable, for loss arising from circumstances outside our reasonable control, or — where you are buying for the purposes of a business — for any loss of profit, loss of business, business interruption or loss of business opportunity.
11. Events outside our control
If our performance is affected by something outside our reasonable control — including postal strikes, extreme weather, supplier failure or anything else of that kind — we will contact you as soon as possible and either agree a new delivery date or cancel and refund you in full.
12. Promotions and discount codes
Discount codes apply to the goods only, not to delivery, unless the offer says otherwise. One code per order unless stated. Codes have no cash value, cannot be used retrospectively on an order already placed, and may be withdrawn at any time. We reserve the right to cancel orders where a code has been used in a way it was not intended, or obtained without our permission.
13. Using this website
The content of this site, including text, photography, our logo and our brand name, belongs to us or our licensors. You may not reproduce it commercially without our written permission. Brand names and trade marks of the sweets we sell belong to their respective owners.
14. Complaints
If something has gone wrong, please email david@scoopandbloom.co.uk with your order number and we will look into it and come back to you within five working days. We would much rather hear from you and fix it than have you leave unhappy.
15. Other important terms
We may transfer our rights and obligations under these terms to another organisation. You may only transfer yours with our written agreement.
This contract is between you and us. No other person has any right to enforce any of its terms.
If a court finds part of these terms unlawful, the rest will continue in force.
If we delay in enforcing these terms, that does not prevent us enforcing them later.
These terms are governed by the law of England and Wales, and you and we both agree to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own country's courts.